RESOLVED: 黑料不打烊 services not distributing emails
Users may experience issues with emails not being sent and staying stuck in their Outbox. Additionally, uPrint scan-to-email functions are currently unable to deliver items to users' inboxes. The team is actively working to fix this issue as quickly as possible.
Change to the classroom telephones autodial behavior
After October 18,听Classroom telephones will no longer automatically call the Audiovisual support hotline when you remove the telephone receiver from the base.
This change will prevent accidental calls to the hotline
After that date, you will have to use the press the AV System Support button on the lower-left side of the telephone鈥檚 display screen to call the Audiovisiual support hotline. (See below)
Winner announced! Beats Headphones - IT Services Virtual Scavenger Hunt contest!
Congratulations to Emma Hogarth (Biomedical Sciences), for winning the 2024 IT Services Virtual Scavenger Hunt Contest.
Emma scored 100% on our IT Quiz and won a pair of wireless Beats headphones in the prize draw!
Thank you to all who entered and answered skill-testing questions about the IT services available to 黑料不打烊 students.
We had 1513 entries! Within those entries:
Secure version of Microsoft Copilot available to 黑料不打烊 community!
黑料不打烊 offers a secure version of Microsoft Copilot that protects our data, known as the Commercial Data Protection version. Microsoft Copilot, formerly known as Bing Chat or Bing Chat for Enterprise, is an AI tool built into Microsoft Edge.听
By engaging with an AI chatbot, Microsoft Copilot can:听
Wi-Fi network: Action required for devices on iOS and MacOS to renew certificate
On Friday, June 21, the security certificate that secures authentication to 黑料不打烊's wpa.mcgill.ca, eduroam, and cusm-muhc.mcgill.ca Wi-Fi networks will be renewed. This certificate allows you to sign on to the Wi-Fi network in a secure manner. 听
For Android and most Windows devices, the change will be seamless, and no action is required. However, devices that run iOS and MacOS will display a message prompting users to accept the new certificate.听
IMPORTANT: Please review your MS 鈥楶ublic鈥� Teams group(s) before May 27, 2024
La version fran莽aise suit.
The following is a message from 黑料不打烊 IT Services.
ALL owners of "Public" MS Teams groups are required to audit their groups.
Cartoon of the month
Cartoon caption:听"I鈥檓 afraid you鈥檒l have to go, son.IT Services' 2023 Annual Report now available!
Take a look back at IT Services鈥� achievements in 2023, another busy year of providing 黑料不打烊鈥檚 nearly 50,000 students, staff, and faculty with a unified, secure, sustainable, and strategic digital experience. We invite you to read our Annual Report.
Users may be intermittently unable to download attachments or view embedded images in Outlook on the web
Users may see the following error message when an attachment fails to download: 鈥淓rror downloading the file content.鈥� Downloading attachments and embedded image viewing may succeed after signing out and then back into Outlook on the web.
If available, users can download attachments and view embedded images consistently through the Outlook desktop client.
IT Services is currently working on a fix to resolve the issue.
听
听
myCourses: grade export function unavailable
In myCourses, instructors are currently unable to export grades to Minerva from myCourses.听 This is an ongoing issue that IT Services is actively addressing, working closely with the vendor to restore this function and testing possible fixes.
As a temporary workaround, instructors need to manually enter grades in Minerva.听 Please see the following articles for relevant instructions:
Some users may experience multiple issues with Microsoft Teams
Update: January 29th, 9:15:听The problems affecting Microsoft Teams were resolved over the week-end. If you are still experiencing problems, please restart your computer. If the problem persists, please contact the service desk.
Update: January 26th, 16:08:听No resolution yet but Microsoft is applying configuration changes intended to reduce customer impact as quickly as possible. We will provide further updates as we receive them.
Known issue: Intermittent search-related issues
Users may experience intermittent issues where the web search engine returns no information, or is slow to display results. This also affects Profiles in the WMS. The team is currently working with the vendor to fix this issue as quickly as possible.
IT Support email to be decommissioned
Please be advised that the IT Support email (itsupport [at] mcgill.ca) will be decommissioned later this year.
We recommend instead that you visit the IT Support site at mcgill.ca/itsupport for all your IT needs.
Need IT help? Visit the IT Support site for quick and easy solutions (login required):
RESOLVED: Outage Student Accessibility and Achievement services
This is now resolved.
uPrint Anywhere downtime scheduled Thursday, February 22 from 5:00pm-8:00pm
uPrint Anywhere, the email 鈥揵ased solution that allows you to print from your mobile devices, will undergo maintenance on Thursday, February 22, 2024, from 5:00pm to 8:00pm. 听
