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The self-study workbook and accompanying audio and video documents聽present a variety of scenarios based on typical situations involving medical receptionists and clients. Language learners who view...
Checking Information on the Phone Listen to the audio file and click on the images below to get examples of questions found in the workbook.
Helping an Anxious Patient Watch the video and click on the links below to download related exercises.
聽 Here are some links to websites where you can learn more about the topics in the unit and further practice the different skills presented.
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