/dialoguemcgill/taxonomy/term/14/all en /dialoguemcgill/resources/resources-language-learners-and-trainers/self-study-workbooks/receptionists <p>The self-study workbook and accompanying audio and video documents present a variety of scenarios based on typical situations involving medical receptionists and clients. Language learners who view the videos, listen to the audio exercises and complete the workbook exercises will learn to use appropriate English terms in order to do the following:</p> Tue, 14 Aug 2012 16:05:31 +0000 carley.hatt@mail.mcgill.ca 134 at /dialoguemcgill /dialoguemcgill/resources/resources-language-learners-and-trainers/self-study-workbooks/receptionists/unit2 <p><img class="no-float" src="/dialoguemcgill/files/dialoguemcgill/styles/wysiwyg_extra_large/public/images/module1_unit2_before.jpg?itok=LwjNc5Zu" width="500" height="413" alt="Receptionists Workbook Unit2: Communication on the phone" /></p> <h3>Checking Information on the Phone</h3> <p>Listen to the audio file and click on the images below to get examples of questions found in the workbook.</p> Tue, 31 Jul 2012 13:46:55 +0000 marie-eve.barrette@mail.mcgill.ca 195 at /dialoguemcgill /dialoguemcgill/resources/resources-language-learners-and-trainers/self-study-workbooks/receptionists/unit3 <p><img class="no-float" src="/dialoguemcgill/files/dialoguemcgill/styles/wysiwyg_extra_large/public/images/module1_unit3_before.jpg?itok=w2oG27TA" width="500" height="397" alt="Receptionists Workbook Unit 3: Helping at the reception desk" /></p> <h3>Helping an Anxious Patient</h3> <p>Watch the video and click on the links below to download related exercises.</p> Mon, 30 Jul 2012 19:19:08 +0000 marie-eve.barrette@mail.mcgill.ca 201 at /dialoguemcgill /dialoguemcgill/resources/resources-language-learners-and-trainers/self-study-workbooks/receptionists/unit4 <p><img class="no-float" src="/dialoguemcgill/files/dialoguemcgill/styles/wysiwyg_extra_large/public/images/module1_unit4_before.jpg?itok=hmtTLShW" width="500" height="436" alt="Receptionists Workbook Unit 4: Understanding patient's health complaints" /></p> <p> </p> <p>Here are some links to websites where you can learn more about the topics in the unit and further practice the different skills presented.</p> Wed, 25 May 2011 15:48:14 +0000 marie-eve.barrette@mail.mcgill.ca 207 at /dialoguemcgill /dialoguemcgill/resources/resources-language-learners-and-trainers/self-study-workbooks/receptionists/unit5 <p><img class="no-float" src="/dialoguemcgill/files/dialoguemcgill/styles/wysiwyg_extra_large/public/images/module1_unit5_before.jpg?itok=3UThRhhD" width="500" height="400" alt="Receptionists Workbook Unit 4: Dealing with emotional patients" /></p> <p><img class="no-float" src="/dialoguemcgill/files/dialoguemcgill/styles/wysiwyg_extra_large/public/images/module1_unit5_commstrategies.jpg?itok=NodQARxl" width="500" height="572" alt="Communication Strategies: Inferencing" /></p> Wed, 25 May 2011 15:48:14 +0000 marie-eve.barrette@mail.mcgill.ca 209 at /dialoguemcgill