/it/taxonomy/term/561/all en /it/article/accessibility <div class="two-column-1"> <p>Sometime ago I had the opportunity to train a former 黑料不打烊 Ph.D. alumnus and employee. I was teaching him聽how to use the <a href="https://mcgill.service-now.com/itportal?id=kb_article&sysparm_article=KB0010892" target="_blank">黑料不打烊 Web Management System (WMS)</a>聽and what was impressive about this聽is that he was blind.</p> <p>It was a truly enriching experience as it allowed me to 鈥減ut myself in his shoes鈥� and understand the challenges聽and potential frustrations that can arise when聽someone who can鈥檛 see the screen, interacts with a computer.</p></div> Thu, 11 Feb 2021 18:41:46 +0000 Matthew Bacz 44391 at /it /it/article/ms-teams-webex <div class="two-column-1"> <p>In April 2020, as the University migrated many services to an online setting, our <a href="http://mcgill.ca/it-training" target="_blank">IT Training Team</a> embarked on a new adventure - delivering courses online via two聽IT Services: <a href="https://mcgill.service-now.com/itportal?id=kb_article&sysparm_article=KB0011646" target="_blank">Microsoft Teams</a> and <a href="https://mcgill.service-now.com/itportal?id=kb_article&sysparm_article=KB0011659" target="_blank">Cisco Webex</a>.</p></div> Tue, 22 Dec 2020 14:57:19 +0000 Matthew Bacz 44314 at /it /it/article/service-spotlights/new-microsoft-365-feature-cortana-daily-briefing-email <p>Want a little help managing actionable tasks and finding time in your schedule to get work done? Microsoft 365 is offering a new and secure service called the聽<strong>Cortana daily 鈥淏riefing鈥� email</strong> to help you improve your business day.</p> <h3>What is the Cortana daily 鈥淏riefing鈥� email?</h3> <p>Cortana is Microsoft鈥檚 productivity assistant and is available as part of Microsoft 365 services. Cortana is leveraging artificial intelligence (AI) to provide you with <strong>personal</strong> productivity tips that aim to help you:</p> Fri, 04 Dec 2020 03:12:51 +0000 sara.distefano@mcgill.ca 44210 at /it /it/article/remote-learning-mcgill-using-zoom-worldwide-student-access <p>Zoom is a web conferencing tool. In the context of remote teaching and learning at 黑料不打烊, it enables instructors and students to easily convene in online sessions, chat with or without video enabled, and deliver presentations. The meeting host can also poll participants during the session.</p> Wed, 02 Sep 2020 19:47:31 +0000 uma.viswanathan@mcgill.ca 43925 at /it /it/article/service-spotlights/linkedin-learning-staff-new-features-and-tools <p>We are pleased to announce that new features are now available on the LinkedIn Learning (LIL) platform. These will further enable learners to customize learning paths, enhance their technical skills, and pursue career goals.</p> Thu, 17 Nov 2022 22:19:59 +0000 uma.viswanathan@mcgill.ca 45229 at /it /it/article/eSignatures-at-黑料不打烊 <p>There is no doubt that the global pandemic has accelerated countless digital transformations, and 黑料不打烊鈥檚 business processes are no exception. With institutions rapidly moving to the cloud and a dramatic increase in hybrid and remote work, electronic signatures (or eSignatures) have quickly become an essential tool in the new digital workspace.</p> <p>We鈥檙e in the midst of an eSignature boom, so let鈥檚 learn more about their benefits and how you can incorporate them into your workflow at 黑料不打烊.</p> Mon, 25 Apr 2022 18:08:58 +0000 Amanda Morris 45005 at /it /it/article/service-spotlights/whats-new-it-support-site <p>Launched in June 2020, the IT Support site is a one-stop shop for all your IT needs. Search the Knowledge Base for information and how-to instructions, make requests for IT services, report an issue, follow up on your support tickets, and more.</p> <p>We are continually upgrading the site and our service offerings to help serve you better.</p> Mon, 13 Dec 2021 14:29:12 +0000 Amanda Morris 44750 at /it /it/article/service-spotlights/introducing-sharepoint-online <p>SharePoint is not a <em>new </em>tool鈥� if you鈥檙e using Microsoft OneDrive,聽Teams, or Forms聽you are already using SharePoint!聽It is the cloud storage platform聽behind these Microsoft 365 tools.聽</p> <p>Now, you can have a SharePoint site all on its own, to store and collaborate on files with colleagues both inside and external to 黑料不打烊.</p> <p></p><div class="mediaelement-video"><video src="/it/files/it/sharepoint-promo-video4.mp4" class="mediaelement-formatter-identifier-1729251040-1" controls="controls" height="385" width="640"></video></div> Tue, 16 Nov 2021 17:26:33 +0000 gabrielle.krim@mcgill.ca 44730 at /it /it/article/service-spotlights/get-ready-new-it-support-experience <p>Get ready for a new, customized IT support experience -- one integrated site, where you can find information and how-to instructions, make requests for standard IT services, get help when you have issues, follow up on your support tickets and more. Our current IT Services website (<a href="http://www.mcgill.ca/it">www.mcgill.ca/it</a>) will still remain a hub for IT news and events, training calendars and policies, and we will be redesigning it to provide more streamlined content with direct links to information and features on the new IT Support site.</p> Mon, 11 May 2020 19:57:28 +0000 Gabrielle Krim 43738 at /it /it/article/it-services-year-review-2019 <p><span>The <a href="https://spark.adobe.com/page/808v69Up8Rs5i/">2019 IT Services Annual Report</a> is here! Read the message from the CIO and highlights of the projects we delivered to the 黑料不打烊 community.</span></p> Tue, 04 Feb 2020 15:02:06 +0000 Gabrielle Krim 43635 at /it /it/article/guest-wifi-mcgill <p>We聽all have聽data plans聽for聽our wireless devices, but聽increasingly聽we expect to聽have聽access to the web when聽we聽are on the go聽鈥� at the mall, the聽airport, or while sipping a聽cappuccino聽at the local coffee shop.聽聽黑料不打烊 is now pleased to offer guest聽WiFi聽access to all short-term visitors: parents, friends, etc.聽</p> <p>As an extension of our existing wireless service, guest聽WiFi聽provides Internet access across both campuses, residences, and the Gault Nature Reserve, so our guests will never miss a beat 鈥� be it memes or meetings.聽</p> Mon, 29 Apr 2019 19:33:26 +0000 Amanda Morris 43043 at /it /it/article/it-services-year-review-2018 <p><span>We are pleased to share our first ever IT Annual Report, highlighting聽the work that we accomplished in 2018 with and for the 黑料不打烊 community.</span></p> <p>Driven by Principal Fortier's Five Priorities, we have focused our efforts on:</p> Thu, 21 Feb 2019 15:04:42 +0000 Gabrielle Krim 42984 at /it /it/article/software-service-saas <p>It sounds like tech jargon, but you鈥檙e probably more familiar with the concept than you think. SaaS is a delivery model used with most apps on your mobile devices and home computers. 黑料不打烊 also takes advantage of the SaaS model to deliver many services throughout the 黑料不打烊 community.</p> Mon, 10 Dec 2018 16:13:04 +0000 Gabrielle Krim 42868 at /it /it/article/service-spotlights/what-we-did-over-summer-2018 <p>During the quiet summer months, when most students left campus, IT services took the time to implement improvements and upgrades. Here鈥檚 an overview of changes you may notice this fall term.</p> Wed, 29 Aug 2018 22:05:22 +0000 Gabrielle Krim 42764 at /it /it/article/classrooms-get-new-projectors-and-mics-fall-2018 <p>The quality and reliability of audiovisual equipment can make the difference between an enjoyable class and a frustrating one for both instructors and students. The <strong><a href="/tls/spaces/tlswg/" target="_blank">Teaching and Learning Spaces Working Group</a></strong> (TLSWG), is a collaboration between members from 黑料不打烊 IT Services, Teaching and Learning Services, Libraries, Enrolment Services, University Services, all Faculties, students and others, which meets regularly to assess classroom technology and plan聽improvements each year.</p> Fri, 31 Aug 2018 15:06:31 +0000 Gabrielle Krim 42766 at /it