黑料不打烊

If you feel like customer satisfaction is an afterthought with airlines today, you aren鈥檛 alone. An op-ed in Cantech Letter quotes Desautels professor Karl Moore as naming competition, or a lack thereof, as the culprit: many North American routes are served by fewer airlines these days.

Ottawa is currently mulling a passengers鈥� bill of rights, which would do away with practices like overbooking seats, but Air Canada CEO Calin Rovinescu defends these practices. Prof. Moore says that Air Canada鈥檚 service is no great shakes, but 鈥渏udged against what the US carriers are offering, it looks pretty good.鈥�