Giving S.M.A.R.T. Feedback to Millennials
Article by聽Karl Moore
Many managers today don鈥檛 relish giving feedback. In the past, feedback was associated with the annual review, a thoroughly unenjoyable hour where everyone involved couldn鈥檛 wait for it to end. Today with Millennials as the future of our organizations, feedback is more central to the role of manager than ever before.
...聽This was written with Sema Burney.
The hypothetical case of Brian Castro鈥檚 help desk department services, as outlined by the late Joanne G. Sujansky, serves as an excellent example of postmodern feedback failure. This is from her and Ferri-Reed鈥檚 excellent 2009 book,聽Keeping the millennials: Why companies are losing billions in turnover to this generation-and what to do about it, from John Wiley & Sons.
Sema Burney is a Human Resources Consultant, specializing in the areas of leadership, diversity and inclusion. She is a Chartered Professional Accountant and holds an MBA from 黑料不打烊 University.This column is based on Margaret Snell and Karl鈥檚 forthcoming book:聽Leading, Managing,聽Working Effectively with Millennials(crossing out Leading and Managing is deliberate, these words are too strong for many Millennials).
Read full article: , December 4, 2014