/bensadoun-school/taxonomy/term/47/all en /bensadoun-school/article/retail/societe-des-alcools-du-quebec-saq-bensadoun-school-join-forces <p>Consumer behaviour has changed dramatically during the pandemic. Public health restrictions have played a major role, but a trend toward e-commerce and omni-channel retail was already underway. It has only accelerated.</p> <p>“Companies now need to show a lot of creativity and resilience. External factors are having a huge impact on operations,” says Charles de Brabant, Executive Director of the Bensadoun School of Retail Management at ���ϲ����� University. “Consumer behaviour changes, technology changes, and now supply chain disruptions are causing inflationary pressures.</p> Fri, 11 Mar 2022 13:45:42 +0000 Tyrone Burke 470068 at /bensadoun-school /bensadoun-school/article/new-normal-black-swan-event-saibal-ray-podcast <p>In episode 1 of The ‘New Normal’ hosted by Dave Kaufman, Professor Saibal Ray highlights the successes and failures of the COVID-19 vaccine procurement and global distribution, compares Israel's effort to Canada's, and questions if Canada will want to do all that’s necessary to be prepared should similar incidents arise in the future.</p> Fri, 26 Mar 2021 20:04:56 +0000 Delve 267171 at /bensadoun-school /bensadoun-school/article/mcgill-university-and-alimentation-couche-tard-launch-unique-laboratory-store-propel-retail-industry <p>���ϲ����� University and Alimentation Couche-Tard Inc. announce their partnership in the launch of a <a href="/bensadoun-school/ril">retail innovation lab</a> at the Bensadoun School of Retail Management—a live testing ground for innovative and frictionless technologies that address the retail sector’s challenges of the future. In a joint effort to transform customer experience at a critical time for retailers, a world-class university and a global retailer are coming together to create one of North America’s first live, open laboratory stores.</p> Fri, 26 Mar 2021 14:34:48 +0000 BSRM Communications 266922 at /bensadoun-school /bensadoun-school/article/digitization-ecommerce-retail-retail-management/how-can-we-best-adapt-our-global-supply-chains-during-pandemic-historic-proportions <p>For the last several decades we have been conditioned to assume that necessities like food items and cleaning supplies will be readily available, whenever we require them. But, the COVID-19 pandemic has upended those supply chains as well as those for other necessities, such as medical devices (e.g., respirators) and personal protective equipment (PPE, e.g., masks, gloves). Suddenly, their availability has become a matter of life and death.</p> Tue, 02 Jun 2020 17:57:26 +0000 Saibal Ray 179840 at /bensadoun-school /bensadoun-school/article/canadian-retailers-digitization-long-overdue <p>As this year draws to a close, and some of the more important holidays for retailers (Black Friday, Cyber Monday) are behind us, there is no denying that technological innovations are continuing to produce seismic shifts across industries. Retail is no exception. If anything, retailers experience these shifts earlier and more frequently because of their proximity to consumers. Consumers, in turn, reward the brands that leverage technology to improve their buying experience.</p> <p>Every year, U.S. businesses capture more than a third of online sales from Canadian customers.</p> Thu, 05 Dec 2019 20:14:21 +0000 Saibal Ray, Academic Director 149419 at /bensadoun-school